Telephone Access


Doctors in the Practice may be contacted during normal surgery hours. If the doctor is with a patient, a message will be taken and you will be advised by the receptionist when it is likely that the doctor will return your call. Your call will always be put through to a doctor in an emergency.

 

 

Script and Referrals

 

It is important that you see your regular doctor for your script and referrals. However, subject to certain terms and conditions, you may be able to organise your scripts or referral over the phone.

 


Test Results


It is preferable that patients return to discuss test results with the doctor face to face to protect patient confidentiality and to ensure that the results are explained properly.

 


Parking

 

Parking and disabled parking are available at the rear of the surgery. The council offers 2 hours parking at no cost and this is located behind the surgery‚Äôs entrance at Edgeware Rd and street parking along Edgeware Rd.

 

 

Interpreter Services

 

If you and your family require an interpreter, we can organise this for you. Please let us know in advanced when you make your appointment of your needs. Alternatively, you can contact the translating and Interpreting Services on 131 450 directly. If you are hearing impaired and require an AUSLAN interpreter, we can also organise this service for you.

 

 

Recall & Reminder Systems


Patients are encouraged to return to the surgery to discuss their results (pathology, scans etc.). Even if the tests are normal, further testing or treatment may still be required. However, should there be any abnormality with the results, the receptionist will contact the patient via telephone or registered mail. Please let the receptionist if your personal details have changed. 

 

 

 

Accessing Your Personal Information


You have the right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Executive reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
For more information about Medical Records - A guide for Patients:
https://www.ipc.nsw.gov.au/access-health-information-fact-sheet-health-care-consumers/

 

 

Your Rights
 

 

We are constantly striving to provide our patients with the best possible care and attention. If you have any problems, suggestions or complaints, we would like to hear them. Please feel free to talk to the Doctors or the Practice Manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions and complaints are taken seriously. If you feel that you need to take the matter and wish to discuss the matter outside the surgery, there are several options available. Eg NSW Medical Board mail@hpca.nsw.gov .au or the Health Care Complaint Commission hccc@hccc.nsw.gov.au

 

 

214 Enmore Rd, Enmore NSW 2204

Tel: 02 9519 4888

© 2017 IRONIQ IT